BEFORE THE REMOVAL DAY

Firstly, we will visit and give an estimate. This will be carried out at a time and date that is convenient to you. Please make sure that you show our representative the whole of your property including any items stored in attics, garages and any other outhouses. If any items are not to be included in the removal, please make special mention of these. You may want to use our packing service or need a supply of cartons or packing materials. You should mention this at the time, and also any special requirements that you may have. If you accept our quotation, then a firm booking will be made for your removal.

REMOVAL GUIDELINES

All non-essential items should be packed securely and stored in a safe place. Please ensure that you do not over-fill cartons; a large carton filled with heavy items such as books will be difficult to lift and the carton will almost certainly break under the strain. Cartons should be clearly labelled with their final destination within your new home.

q       Extra care should be taken with glassware, ornaments and other delicate items. Wrap individual pieces in soft paper (kitchen towel is ideal) and then pack securely in newspaper. Mark the containers "Fragile".

q       Any self-assembly furniture should be dismantled ready for removal.

q       Take down any fixtures such as wall cabinets, mirrors, and curtain tracks and ensure that there are no protruding screws or other fixings that could cause injury.

q       Leave any clothing on hangers until the day of the move. We will provide hanging rails for these items. All other clothing can be packed into cartons.

q       The contents of attics should be packed and stored in any convenient room prior to removal.

q       You should make separate arrangements for the removal of any hazardous or inflammable substances - we do not have insurance cover for such materials.

q       Any other liquids should be securely sealed in suitable containers.

q       Don’t forget to make arrangements for your pets. Ideally, they should be off the premises before the move begins. Cats in particular can be greatly distressed by a move and may need a sedative. You can obtain this from your veterinary surgery.

q       Any appliances containing water such as washing machines, fridges or freezers should be completely drained and allowed to dry before removal.

ON REMOVAL DAY

Access - It is essential that our removal team be given clear access to and from the doorway of your home. We would advise that you notify your neighbours well in advance of the removal so that parked vehicles can be moved just before our team arrives. Any passageways or staircases should be left completely clear to minimise the possibility of accidents.

Children and Pets - If you have young children, arrange for a baby-sitter to watch them on moving day. Since you'll have your hands full, the extra attention from a sitter will distract the child's attention from the turmoil of a move. Also arrange for a baby-sitter to be available when you arrive at your new home with young children. Confine your pets to an out-of-the-way room to help keep them from running away or getting unduly agitated by all the activity. You might even consider boarding them overnight at a local kennel until you're settled.

Bedding and Linen - Unmake beds, fold the bedding and leave it stacked on the beds.

Appliances - All appliances should be disconnected prior to the arrival of the removal team. Please note that we cannot take responsibility for disconnecting items such as cookers and heaters neither can we disconnect or reconnect any mains services. Washing machines should be drained of all water and the drum secured with the appropriate brackets. These specialised services can be arranged for you if you let us know. Fridges and freezers should be emptied and washed with a strong solution of bicarbonate of soda.

Food - Food should be removed from cupboards and packed securely. Please make sure that all screw caps and seals are secure.

FINALLY

If you have any unexpected problems before the removal day please don't hesitate to contact us - we are only a phone call away.