Q: When should I contact a removal company?
A: As soon as you know you are going to be relocating, start contacting removal companies. Don’t leave this to the last minute. Even if you don't have your completion date on your house then you should still contact removal companies in good time.
Q: What will I need to do before a removal company visits?
A: If you are having various company representatives visit your property or business premises to evaluate the move, make sure you are fully prepared. They will want to look everywhere; under the stairs, inside cupboards and even under your beds! Anything that needs to be moved with you must be put on your inventory form or shown to the company representatives. It’s very important that you ask the firms you are obtaining a quote from all the same questions and to do exactly the same things; if not then you will receive quotes that not only vary widely but are for completely different jobs.
Q: What questions do I need to ask?
A: Ask your removal company as many questions as you can - after all you are entrusting these people with your prize possessions.
Here’s a list of questions we recommend you consider…
- Reputation - Ask about the company's history. How long have they been trading? Are there staff fully trained and employed or sub-contracted? What is their Quality policy? Do they have any references of past clients you can contact and testimonials you can view?
- Insurance - What insurance cover is offered? What is and what is not covered? Is there an excess?
- Logistics - Ask about the logistics of the move. What time will the removal team arrive? What is the estimated time to finish loading up? How long will the move take? If your goods are not shipped immediately where will they be stored?
- Storage - Does the firm have secure, temporary storage? Can you use it in the event of any unforeseen events?
Here are some questions any good removals firm will ask you…
- Where are you moving to?
- What are you moving?
- Do you have a date to move?
- Are the new owners moving in on the same day?
- If so what time do they require access to your old property?
- What time will your new property be available from?
- What is the access like (for parking & getting furniture in)?
- Do you require a packing service?
- If not will you require packaging?
- Do you require storage?
